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FAQ

Do I need to provide my retail business license to order?

No, as long as you are over 21 you can order at your convenience!

How long does shipping take?

Shipping usually takes 3-5 business days for smaller orders, and 5-10 business days to ship larger bulk orders.  If you choose Express Shipping for items such as bulk flower, please allow up to 48 hours to process your order. Please do not email us asking about your order status within 48 hours.  We will send email updates with tracking info as soon as your order is on the way. 

Can I pick up my order in person?

Yes, but you need to schedule an appointment at least 48 hours ahead of time. We are extremely busy during the 9am-5pm work week hours. You can also pay upon your arrival instead of online. 

What is the minimum quantity for a purchase?

We do not require a minimum quantity to purchase our products.

What is the maximum quantity for a purchase?

Any quantity exceeding 50 items automatically qualifies as a wholesale order, and requires a special ordering process. Contact us if you are interested in wholesale buying or white label services.

What methods of payment do you accept?

For in person orders, we accept debit/credit cards as well as cash. For all online orders, we only accept online payments from PayPal and Venmo at the moment. You can still checkout through PayPal even if you don’t have a PayPal account. You can use credit/debit cards through PayPal as well.

How does the white label service work?

The items that have white label options are listed under the attributes of each product.  For example you can get white labeling for trimmed flower, prerolls, kief, isolate, etc. When ordering you chose 'white label my order', then upload your logo and website URL or social media page link.  Alternatively, you can provide your own label in the upload we'll adjust the sizing and make it work for each product. If requested, we'll then send proofs and finally get your product packaged, sealed, and labeled.  We also provide CUSTOM certificates of analysis for each label. For example, if you order 1lb of grape haze hemp in 130 jars of 3.5gram glass containers, the QR code label on EACH jar would have YOUR company name when they scan the certificate of analysis.  The label size is listed for each packaged product (for example labels are 1.125"x2.75" for small jarred flower). You can upload our own finished label or just send the basic logo and website URL and we'll create one for you.

Is this product marijuana, and is it legal?

No, we do not sell marijuana. CBD is in the cannabis family, but has no discernible THC so it doesn’t get you high.  The products we sell comply entirely with federal law. All products sold have less than 0.3% THC, meeting all federal guidelines for legality as outlined in the farm bill. This product is not restricted by the USPS. It can be shipped and is in full compliance with their regulations, and it is not on the prohibited items list. We also have special select CBD products with under 0.2% THC for compliance in EU.

Will CBD get me "high"?

THC is what is typically associated with getting 'high'. Since our CBD has less than 0.3% THC content, it’s impossible to get high. Our products are sold as a dietary supplement.  Consumption of CBD often causes physical feelings of relaxation and euphoric-related effects. Our products are not sold as marijuana alternatives.

Can I make CBD butter, or infuse it with food?

Yes, hemp can be mixed in with normal food.  There are many tutorials on YouTube and other media sources that provide easy to follow step-by-step instructions on how to properly do this. Happy eating!

What is the differences between your products?

The main difference between each product group is quality.  Quality is determined by the percentage of CBD, the method in which it was grown, visual quality of the bud, size of the bud, and overall taste.  We save the most premium product for our grade A product line, and smaller popcorn buds and CBD levels under 18% go into our grade B standard line.  Keep in mind our grade B is still much better than competitor product out there in terms of flavor, curing, trim, and quality. NONE of our products have seeds, and almost all competitors have seeds. Our trim product line consists of sugar leaf cuttings left after going through our trimmers and final run through manual hand trimming. It's a high quality product with little to no sticks or stems. It's perfect for pre rolls and has average CBD levels of 10-14%. We sell with a 5% or greater guarantee.

How is it shipped?

We ship all of our products through USPS. Your order is GUARANTEED to arrive safely, or we’ll reship for free! All orders include a certificate of analysis.

Do you offer bulk discounts?

If you are looking for bulk quantities and the offerings we provide do not meet your needs, please contact us. We have bulk discounts for larger dispensaries and others interested in wholesale. 

What is the difference between your product and competitors’?

Our hemp flower is grown indoors, slowly cured, and expertly trimmed. Our competitors have their hemp grown outdoors, leading the flower to contain heavy metals from the soil and huge amounts of seeds. Growing indoors, we have the advantage of controlling all aspects of growing the plant to ensure the highest quality possible.

How do I know what the CBD levels will be in product I receive?

We list the CBD analysis on each product we sell.  Lots are done in batches but the range will be close to what the certificate of analysis shows. Our CBD levels usually range from 12-20%, with nearly 0% THC.

What strains do you have available?

The strains vary by what we are able to have in stock. Since our hemp is grown indoors, we usually rotate stock as the demand shifts. Most of our varieties are premium CBD strains from indica genetics for popular varieties such as elektra, lifter, siskiyou gold, and merlot.

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