Wholesalers are not getting in touch with their Indian customers after wholesale prices for items like shampoo, face cream, and lotion dropped by more than 40% in the last week, according to data released by the National Consumer Disputes Redressal Commission (NCDRC).
The commission on Tuesday said that while retailers are yet to reach out to consumers, they have not received any calls or emails from them.
“We are receiving no complaints from retailers,” NCDRC chairman Ramesh Kumar told The Hindu.
The commission said that in the past fortnight, wholesale prices fell by up to 10%, from Rs. 8,000 to Rs. 6,000.
But since October, wholesale price has gone up by about 30%, from $1,200 to $1.00 per litre.
Kumar said retailers have yet to contact customers.
“They are still receiving emails, but we have no idea how long it will take for them to reach us,” he said.
He said that there is no clear definition of what constitutes a product and it is unclear if the commission is addressing the issue with retailers.
The NCDRC, however, said it is working with retailers to help them make sure their products are available to the consumer.
“It is being discussed with the retailers whether to send their product to consumers or not.
However, we do not know the extent of their supply,” the commission said.